The Servant Leader
Over recent years the term ‘Servant Leadership’ became mainstream in business schools and leadership education. Synonymous with Agile Teams the servant leader empowers and enables the teams, effectively reversing the traditional role of staff making the manager successful. This article from McKinsey Quarterly explores the link between employee satisfaction and how managers are improving the quality of workplace relationships and in particular driving cultural change through servant leadership which includes engaging everyone within the organisation with “compassion and genuine curiosity”. Substantial research has documented that a good workplace is established when managers are able to provide workers with a work environment that is meaningful (clarity, context of the work; as well as autonomy, tools and guidance to do the work) and offers psychological safety (the absence of interpersonal fear as a driver of employee behaviour). “a good manager instills a sense of trust and confidence, with a clear set ofContinue Reading